Follow up on Smart FAQ - Automate.ax

closeBot.followUpOnSmartFaq starts a follow-up for selected leads associated with one answered FAQ.

automations/follow-up-closebot-faq.automation.ts

import { automation, onDashboardRun } from "automate.ax"
import { closeBot } from "automate.ax/closebot"

export default automation("Follow up on CloseBot FAQ", () => {
  onDashboardRun({ title: "Follow up on Smart FAQ" })

  closeBot.followUpOnSmartFaq({
    faqId: "faq-id",
    leadIds: ["lead-id"],
  })
})

Inputs

Provide faqId and a non-empty leadIds array.

Output

Returns null after CloseBot accepts the follow-up request. Follow-up delivery is not replay-safe after an uncertain response.